Modern bedroom interior with a black headboard, white pillows, and a yellow accent pillow on the bed. Two minimalist line art portraits hang above the bed. A round white bedside table with a small plant and a gold wall-mounted light fixture are on the right side.


Staycasa Welcome Guide

Thank you for booking with us, we look forward to hosting you! Take a look at the information below to prepare for your stay!

What’s the next step?

  • So we can smoothly deliver arrival and check in information, and reach you during your stay. You can provide this on the booking platform.

  • Sent via Email shortly after provide email address.

    Please complete guest profile, agree to house rules and terms & conditions.

  • This is sent 1 day before your arrival.

    Do get in touch if you need it more in advance due to complex travel plans.

  • Mobile/Whatsapp: +447523321780

    Email: [email protected]

How about…

Something Special just for you.

Chef adding seasoning to a dish with greens and sauce on a white plate, knife on cutting board.
White lowercase letters 'yh' on an orange background.

yHangry | Private Chef

Don’t fancy cooking? Book a private chef for an unforgettable experience!

A tour guide wearing a headset leads a group of people in front of a historic building on a sunny day. Participants are listening and wearing casual summer attire, with backpacks visible. The scene suggests a city tour in a European location.
Abstract design with white V-like shape and circle on teal background

Viator | Tours & Attractions

Have you planned your trip? Check out the things to do, tours, and attractions

Family having a video call on a laptop in a cozy living room with brick walls.
Stylized letters 'UW' in pink on a purple background.

UW | Become a Partner

Join as a partner to earn money whilst you help families save on their bills

Stack of vintage suitcases in various colors and materials, including leather and fabric, with travel tags and labels.
White briefcase icon on blue background

Stasher | Baggage Storage

Store your belongings whilst you explore the city, see participating store for details

FAQ

  • Essential beddings are supplied as standard in all of our properties. This includes:

    • Pillow and Duvet

    • Bedsheet and covers

    • Bath and hand towels

    If you need any extra, please request from our team (Extra charges and availability may apply)

  • Essential bathing products such as handwash, shampoo, body wash, and toilet rolls are supplied in each bathroom.

    Please note, there will be a sufficient amount provided, you must replenish if you run out during your stay.

    We do not provide any single use toothbrush, cups, slippers, or shower caps as part of our sustainable policy.

  • Please refer to the message sent on your booking platform, or email. If you are not able to find this, please get in touch with Staycasa Team.

  • We try to standardise this across most of our properties so our guest can have a seamless experience. Unless advised otherwise, this is the wi-fi login:

    SSID: Staycasa Guest

    Password: Welcomeback2022

    Note: You may see sign/posters on the wall of the property with this information, alongside a QR code for easy sign-in!

  • We establish these rules to safeguard our properties, and neighbours. To keep it simple, there are only 5 to follow:

    1 | No Smoking
    2 | No Pets allowed
    3 | No Additional guests
    4 | No Parties or loud music
    5 | Must follow Quiet Hours

    See the full detail of house rules here

  • It is different for each property, but you will receive detailed message on your booking platform to advise with instructions for these common amenities:

    • Hot water

    • Heating

    • Appliance instructions

    • Rubbish disposal

    • Wi-fi, and other login credentials (if any)

  • Each property will have a different process for locking/ returning keys. However, the following procedures are common to all properties:

    • Turn off lights & other unused appliances.

    • Turn down radiator and close windows.

    • Tidy up trash and take them out to dispose.

    • Leave the property in the same state we’ve given to you.

    • Check the message on your booking platform for full specified instructions on key return/ locking of property.

  • Please visit the Pre check-in portal to request/purchase the add-on service. Please note that these are subject to availability and must be confirmed by the host.

  • Luggage Storage: We do not offer this on site but you can visit our Partners at Stasher to find various drop off locations in each city.

    Additional Housekeeping: We do not normally offer in-house housekeeping for stays under 2 weeks. However, if you require this service, please reach out to the host to enquire and we will supply a quote for this service.

  • UK Emergency Services:

    999 - Help in fire, police, and medical emergencies

    101 - Police non-emergency enquiries

    Staycasa Property Manager:

    Non-emergency: +447523321780

    Emergency Helpline: +447933034418

    General Enquiries: [email protected]