Frequently Asked Questions
Booking & Reservations
Check-in & Access
Property Features & Amenities
Location & Transportation
Pricing & Payments
During Your Stay
Safety & Security
Special Circumstances
How do I make a reservation?
You can book directly through our website at book.staycasa.co.uk or through platforms like Airbnb and Booking.com. For direct bookings, use code SUB10UK for 10% off!
What's your minimum stay policy?
Our minimum stay differs depending on the property and dates. You can find more details in the listing details.
Can I cancel or modify my booking?
Cancellation policies vary by property and booking platform. We offer flexible, moderate, strict, and non-refundable options. Please check your specific booking confirmation for details.
Do you offer discounts for longer stays?
Yes! We provide 15–30% discounts for long-term stays. Contact us directly for the best rates on extended bookings.
What are your check-in and check-out times?
Check-in and check-out times vary by property. Most properties offer flexible timing, and we'll provide specific instructions before your arrival.
How do I access the property?
We use various access methods including smart keypads, lockboxes, and Ring doorbells. You'll receive detailed access instructions 24 hours before check-in.
Is there someone available if I have issues during check-in?
Yes! Our support team is available Monday–Sunday, 10am–6pm. Contact us at (+44) 07933 034418.
What amenities are included?
All properties include Wi-Fi, heating, hot water, cooking equipment, and fresh linens. Specific amenities vary by property — check your listing for details like parking, outdoor spaces, or special features.
Is Wi-Fi included?
Yes, high-speed Wi-Fi is included in all properties. Many locations offer speeds up to 250Mbps.
Is parking available?
Parking availability varies by property. Some offer free driveway parking, others have street parking, and some are in areas with paid parking. Check your specific property listing for details.
Are pets allowed?
Pet policies vary by property. Please check your specific listing or contact us directly to confirm pet-friendly accommodations.
Where are your properties located?
We primarily operate in Manchester with 50 properties, plus one property each in Leicester and Belfast. All Manchester properties are well-connected to the city center and major attractions.
How do I get to the property from the airport?
We can provide transportation guidance for each property. Manchester properties are accessible via public transport, taxi, or car rental from Manchester Airport.
What's nearby the property?
Each property listing includes local area information. We also provide a Manchester Guidebook for visitors to help you explore the city!
How is pricing determined?
Our rates are seasonal, with the prices varying by property size, location, and amenities. Check our website for current rates.
When do I pay?
Payment timing depends on your booking platform. Direct bookings through our website may have different payment schedules than Airbnb or Booking.com reservations.
Are there additional fees?
Any additional fees (cleaning, service charges, etc.) are clearly stated during booking. We believe in transparent pricing with no hidden costs.
Who do I contact if I have issues during my stay?
Contact us immediately at [email protected] or (+44) 07933 034418. We address guest concerns within 15–30 minutes during business hours.
Is housekeeping provided during my stay?
For short stays, housekeeping isn't typically provided. For longer stays, we generally arrange cleaning services every fortnight.
What if something is broken or not working?
Report any issues immediately via email or phone. Our in-house maintenance team will arrange repairs as quickly as possible.
How secure are the properties?
Most properties have security measures such as Ring doorbell cameras, and smart keypad entry systems. Specific security features are detailed in each property listing.
Are smoke detectors and safety equipment provided?
Yes, all properties are equipped with required safety amenities including smoke detectors and other safety equipment as per regulations.
What happens if there's a double booking?
While rare, if this occurs, we'll immediately offer alternative accommodations from our portfolio and explain the situation. We'll work to ensure minimal disruption to your stay.
Do you accommodate business travelers?
Yes, many of our properties are well-suited for business stays. We provide fast Wi-Fi, workspaces, and flexible check-in options. Let us know your needs!